Terms of service

Terms of Service

Effective Date: 29/04/2025

Welcome to Atension (https://atension.shop).
By accessing or purchasing from our site, you agree to be bound by the following Terms of Service. Please read them carefully before using our website or placing an order.

1. Overview

Atension sells collectible art projects and limited edition items.
By using our site, you agree to comply with these Terms, our Privacy Policy, and all applicable laws and regulations.

If you do not agree with any part of these Terms, please do not use our website.

2. Eligibility

To make a purchase through Atension, you must:

  • Be at least 18 years old, or have permission from a parent or legal guardian.

  • Provide current, complete, and accurate purchase and account information.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion, including if we believe a purchase violates these Terms or is harmful to our business.

3. Products and Availability

  • Our collectible art items are often produced in limited editions and may sell out quickly.

  • We reserve the right to limit quantities, discontinue products, or modify descriptions at any time without notice.

  • We do our best to ensure all images, descriptions, and prices are accurate, but we cannot guarantee that your device’s display will perfectly reflect the colours or finishes of our products.

4. Pricing and Payment

  • All prices are listed in Australian Dollars (AUD) and include GST (where applicable).

  • We accept payment through secure third-party providers (e.g., Stripe, PayPal).

  • Full payment must be made at the time of purchase. Your order is not confirmed until payment has cleared.

5. Shipping and Delivery

  • We ship Australia-wide and internationally where permitted.

  • Shipping costs are calculated at checkout and are the responsibility of the customer unless stated otherwise.

  • Estimated delivery times are provided as a guide only. We are not responsible for delays caused by carriers or customs processes outside our control.

6. Returns and Refunds

Our Return and Refund Policy forms part of these Terms and is available [here] (link to your policy page).
In short:

  • We do not offer returns for change of mind.

  • If your item is faulty, damaged, or not as described, we will offer a refund, replacement, or repair in line with Australian Consumer Law.

7. Intellectual Property

All content on Atension, including images, artwork, logos, and text, is the intellectual property of Atension or our licensed partners.
You may not use, reproduce, modify, or distribute our content without prior written permission.

8. User Conduct

You agree not to:

  • Use our website for any unlawful purpose.

  • Attempt to gain unauthorised access to our website or servers.

  • Disrupt or interfere with the security or functionality of the site.

We reserve the right to block or restrict any user who violates these conditions.

9. Limitation of Liability

To the extent permitted by law:

  • We are not liable for any loss, damage, or injury resulting from your use of our products or website.

  • Our total liability to you for any claim arising out of or relating to our services is limited to the amount paid by you for the relevant products.

Nothing in these Terms excludes your rights under Australian Consumer Law.

10. Force Majeure

We are not responsible for any failure or delay in fulfilling orders caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, supply chain disruptions, or transportation delays.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time.
Changes will take effect immediately upon posting on our website. Your continued use of Atension after changes constitutes your acceptance of the updated Terms.

12. Governing Law

These Terms are governed by the laws of New South Wales, Australia.
Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

13. Contact Us

If you have any questions about these Terms, please contact:

Atension
Website: https://atension.shop
Email: atension.shop@protonmail.com