Shipping Policy

Effective Date: 29/04/2025

Thank you for shopping with Atension!
We’re committed to getting your collectible art pieces to you as quickly and safely as possible.
This Shipping Policy explains how we handle delivery for orders placed through our website at https://atension.shop.

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1. Processing Times

• Orders are usually processed within 3–5 business days after payment is received.

• During busy periods, collection launches, or holidays, processing times may be slightly longer.

• You will receive an email notification with tracking information once your order has been dispatched.

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2. Shipping Methods and Delivery Times

We ship using trusted courier and postal services, including Australia Post and international courier networks.

Estimated delivery times:

Please note: Delivery timeframes are estimates only and may be affected by factors outside our control (e.g., customs processing, weather events, postal delays).

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3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and the size/weight of your order.

• Occasionally, we may offer free shipping promotions, which will be clearly communicated on our website.

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4. International Shipping

We ship internationally to most countries.

Please be aware:

• International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government.

• These charges are the responsibility of the customer and are not included in our product or shipping prices.

We are not responsible for delays caused by customs inspections or clearance processes.

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5. Packaging

We take great care to package all collectible art pieces securely to protect them during transit.

Where possible, we use sustainable and recyclable materials without compromising on the safety of your order.

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6. Tracking Your Order

Once your order has been dispatched, you will receive an email with your tracking number and instructions on how to track your shipment.

If you do not receive your tracking information within 7 business days of placing your order, please contact us at atension.shop@protonmail.com.

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7. Lost or Damaged Items

• If your order is lost or arrives damaged, please contact us within 7 days of receiving your shipment at atension.shop@protonmail.com.

• Include your order number and clear photos (in the case of damaged items).

• We will work with the shipping carrier to resolve the issue and offer a remedy under Australian Consumer Law where applicable.

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8. Address Accuracy

Please ensure that your shipping address is entered correctly at checkout.
We are not responsible for orders that are lost or delayed due to incorrect shipping details provided by the customer.

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9. Contact Us

If you have any questions about your order or shipping, please reach out to us:

Email: atension.shop@protonmail.com
Website: https://atension.shop

We are here to help!